INVENTORY &
FULFILMENT
SYSTEM FOR SMES
A practical operational system built from proven templates and configured around the way your business works.
Built from first-hand experience. Tailored to your operation.
Our System
Complete inventory and fulfilment control for growing SMEs.
The WIC Inventory & Fulfilment System provides a single operational system for controlling inventory and managing the movement of goods from receipt through to fulfilment.
Built for growing businesses that have outgrown fragmented spreadsheets and manual processes, the system brings your core inventory and fulfilment workflows together within one structured operating environment.
The complete system includes
Inventory control
Goods receiving
Stock movements
Stock counting and reconciliation
Inventory status and availability
Order and fulfilment workflows
Picking and dispatch control
Operational records and traceability
Dashboards and reporting
Administration and system controls
What you receive
Your purchase includes:
A complete WIC Inventory & Fulfilment System
Configuration for your operation within the standard system scope
Client-specific deployment
Standard system documentation
1:1 onboarding and training
Administration guidance
90 days' complimentary technical support following implementation
Your system is deployed for your business using WIC's proven system architecture and operational templates, providing the benefits of a standardised product whilst accommodating your operation within its defined configuration.
Requirements outside the standard system
Where your operation requires additional functionality, integrations or development beyond the standard system scope, WIC can assess the requirement through Bespoke Development.
Major development is quoted separately and is not included within the standard system price.
Ongoing support
Following the complimentary support period, WIC Support and WIC Support+ are available separately for customers requiring continued technical assistance, maintenance or continuous improvement.
An active support subscription is not required simply to continue using your WIC system, subject to any applicable third-party services and licences.
From receiving stock to fulfilling orders — know what you have, where it is and what happens next.
Need something beyond the standard system?
Bespoke Development extends the WIC Inventory & Fulfilment System where your operation requires functionality outside its standard scope.
The standard WIC system is built around a defined architecture and proven operational workflows. Where your requirements go beyond those boundaries, WIC will assess the requirement and determine the most appropriate solution.
Bespoke Development may include
Additional workflows and operational processes
Custom fields, records and business rules
New system functionality
Additional dashboards and reporting
System integrations and data connections
Operation-specific automation
Extensions to existing WIC functionality
Other technically feasible requirements agreed with WIC
How it works
Purchase the Requirements Assessment and submit the requirement you would like WIC to investigate.
WIC will assess the technical and operational scope of the requirement and determine the appropriate solution, scope and delivery approach.
Where the assessed work is within the value of the Requirements Assessment
If WIC determines that the requirement can be delivered within the value of the Requirements Assessment fee already paid, no additional quotation or payment will be required unless the agreed scope subsequently changes.
Where the assessed work exceeds the value of the Requirements Assessment
If the total value of the required work exceeds the Requirements Assessment fee, WIC will define the proposed solution, scope, timescale and total price.
The full Requirements Assessment fee already paid will then be credited against the total price of the resulting bespoke development. You will pay only the remaining balance.
For example:
Total assessed development value − Requirements Assessment fee already paid = remaining amount quoted
No additional bespoke development will commence until the resulting quotation has been accepted in accordance with WIC's applicable terms.
If you choose not to proceed with the resulting quotation, the Requirements Assessment fee remains payment for the assessment work already completed and is not converted into a general account credit.
Where an existing WIC capability can satisfy the requirement more economically, WIC may recommend that solution instead.
Your Requirements Assessment is not an additional development charge: where further bespoke development proceeds, its full value is credited against the resulting development price.
Ongoing technical support for your WIC system.
WIC Support provides ongoing technical assistance for customers operating a WIC Inventory & Fulfilment System.
Includes:
Technical support
Troubleshooting and fault investigation
Minor fixes
Assistance with existing functionality
Standard configuration assistance
Guidance for authorised users
Remote diagnosis and resolution
Routine system maintenance
WIC Support is intended to maintain and support the existing functionality of your WIC system. New functionality, integrations, substantial modifications, process redesign, minor improvements and other development work are outside the subscription and will be quoted separately.
WIC Support is optional. Your WIC system will continue to operate without an active subscription, subject to any applicable third-party services or licences.
Proven in Operation
Harmony Jewels
Inventory & Fulfilment System
WIC designed and implemented an Inventory & Fulfilment System for luxury fine-jewellery business Harmony Jewels, providing greater control over its stock and end-to-end fulfilment operation.
51%
Reduction in operating expenditure
27%
Faster project delivery
Built by People Who Understand Operations
WIC combines practical operational experience with system design.
Our systems are informed by first-hand experience across inventory, warehousing, fulfilment, manufacturing and commercial operations — from working on the warehouse floor to managing fulfilment and building operational systems used in practice.
We build the system around the operation — not the operation around the system.
Keep Your System Running
Technical support for implemented WIC systems, from troubleshooting and configuration guidance to ongoing operational assistance.